Shipping Policy | SVGs, Farmhouse Wall Decor & Handmade Wreaths

SHIPPING

When placing your order, please make sure the address you want your item shipped to is up to date. Your item will be sent to the address given when placing the order. You will receive shipping information once your item ships.

If the item can’t be delivered for any reason and the item is returned, the item will be refunded with the exception of the cost of shipping, as long as the item is not damaged. If you would still like your order and the shipping information is corrected, you will be charged a second time (if you were already refunded) and will be charged shipping a second time.

Prints will arrive in a waterproof bubble wrap flat package with a label from Kmoe Design Co. for all items smaller than 11x14. Wreaths come in shipping boxes. 

HOW DO I TRACK MY ORDER? 

If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at kmoedesigns@gmail.com.

ESTIMATED SHIPPING TIMES WITHIN THE UNITED STATES

It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows: USA: 5-8 business days International: 10-20 business days

MY ORDER SHOULD BE HERE BY NOW, I STILL DON'T HAVE IT. WHAT SHOULD I DO?

Please read through the estimated shipping times within the US. Before getting in touch with us via email : kmoedesigns@gmail.com, please help us out by doing the following:

  • Check your shipping confirmation email for any mistakes in the delivery address.
  • Ask your local post office if they have your package.
  • Stop by your neighbors in case the courier left the package with them.
  • Pro tip: Package theft is on the rise—If you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be! If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at kmoedesigns@gmail.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
  • Pro tip: The zip code is the most important part of the address. Use a simple tool like USPS ZIP code lookup to make sure you get it right!

INTERNATIONAL SHIPPING

Our international orders are shipped via First Class Mail International or Priority International. Please be aware that it can take up to 3 weeks for your item to arrive. For international orders shipped via USPS Priority Mail, shipping time is approximately 7-10 business days. Sometimes customs holds the package. This is not within our control and we cannot predict if a package will get held. For this reason, please allow up to 3 weeks for shipping time.

WHERE WILL MY ORDER SHIP FROM?

We now work with an on-demand order fulfillment company with facilities worldwide! For wreaths and hand lettered art prints they ship from Chittenango, NY.

AM I RESPONSIBLE FOR CUSTOMS AND DUTIES TAXES?

Customers are fully responsible for any fees, duties and taxes associated with purchasing & shipping to their home country. 

WHAT INTERNATIONAL COUNTRIES ARE YOU SHIPPING TO?

We now ship to Canada and are looking into expanding our reach.

CURRENCY 

Please note that all of our orders are processed in US Dollars.