Shipping Policy

SHIPPING

When placing your order, please make sure the address you want your item shipped to is up to date. Your item will be sent to the address given when placing the order. You will receive shipping information once your item ships.

If the item can’t be delivered for any reason and the item is returned, the item will be refunded with the exception of the cost of shipping, as long as the item is not damaged. If you would still like your order and the shipping information is corrected, you will be charged a second time (if you were already refunded) and will be charged shipping a second time.

Your item will arrive in a waterproof bubble wrap flat package with a label from Kmoe Design Co. for all items smaller than 13x19. 13x19 products will be shipped in a circular tube. Kmoe Design Co. offers two different options for shipping. Customers can choose between UPS Ground (3-5 business days) and USPS First Class (1-3 business days). Shipping times may vary depending on which delivery service is selected.

ESTIMATED SHIPPING TIMES WITHIN THE UNITED STATES

During the week, items are typically shipped within 24 hours. During the weekend, items are generally shipped the next business day. If there is a change in the estimated shipping dates for any reason, an announcement will be placed on www.kmoedesignco.com as soon as possible.

We allow 3 business days to design any customized products before shipping them. 

INTERNATIONAL SHIPPING

Our international orders are shipped via First Class Mail International or Priority International. Please be aware that it can take up to 3 weeks for your item to arrive. For international orders shipped via USPS Priority Mail, shipping time is approximately 7-10 business days. Sometimes customs holds the package. This is not within our control and we cannot predict if a package will get held. For this reason, please allow up to 3 weeks for shipping time.

AM I RESPONSIBLE FOR CUSTOMS AND DUTIES TAXES?

Customers are fully responsible for any fees, duties and taxes associated with purchasing & shipping to their home country. 

WHAT INTERNATIONAL COUNTRIES ARE YOU SHIPPING TO?

We now ship to Canada and are looking into expanding our reach.

CURRENCY 

Please note that all of our orders are processed in US Dollars.