FAQ

Do you hand letter everything yourself? Is the photography original?

Kate hand letters every product herself. The photography prints and backgrounds are her original images as well. This business was created out of her passion of doing both. To learn more about Kate & Brandon check out the About page.

Where are you located?

Chittenango, New York. 

What payment types do you accept?

Kmoe Design Co. accepts all major credit cards. If using a credit card, please ensure all the information from the card is correct before hitting the submit button.

What print company do you use?

We print all of our products in house using high quality photo paper or card stock.

What is your shipping policy?

Orders typically ship out in 24 hours. Then it depends on which shipping option you select. USPS First Class arrives in 1-3 business days and UPS Ground arrives in 3-5 business days after we ship it. We will add in the tracking information for you with every order.

For more information check out our Shipping Policy section.

Do you accept returns & exchanges? 

All sales are final with the following exceptions - damaged, missing or defective products. If you receive your product and find a defect, you can ask for a new copy of the same product again, at no cost. Kmoe Design Co. does not accept returns or refunds on personalized items. 

For more information check out our Returns & Exchanges section.

Do you take customizations?

Yes. Check out our Personalized Collection. If you are looking for something different, please contact usWe allow 3 business days to design any customized products before shipping them. 

Are frames included with my purchase?

Frames are pictured for stylization purposes only and are not included in the purchase of your print. 

For any other questions, please feel free to contact us